'Traffic light failures impact adversely on all road users. A new system just introduced by the City of Cape Town's Transport Department empowers both motorists and pedestrians by giving them the opportunity to reduce the life-threatening consequences of such occurrences. The City operates a 24 hour Traffic Signal Fault Call Centre, sharecall number 0860001948, which enables the public to report faulty traffic lights' says Cllr Elizabeth Thompson, Mayoral Committee Member for Transport, Roads and Stormwater.
The control box at each of the 1300 intersections controlled by traffic lights, has recently been fitted with and now displays a unique identification number. This enables the City to identify the intersection which in turn speeds up the process of getting a repair crew to attend to the problem.
How does it work?
1. Joe Citizen notices a defect at an intersection controlled by traffic lights e.g. a pole has been knocked down by a vehicle, red lights are flashing, all lights out, misaligned signal head etc.
2. Joe phones the Call Centre on 0860 00 1948 with the number on the control box (if he is able to see it from his vehicle) or the intersection street names.
3. The Call Centre operator logs the call and forwards it to the appropriate official for immediate action.
Depending on the number of faults reported it might be necessary for the City to prioritize the most critical faults so that they are attended to first.
The City appeals to all road users to immediately report traffic light faults - your phone call could save a life.
CLLR ELIZABETH THOMPSON
TEL 021 400 1218
CELL 072 336 0497
TECHNICAL ISSUES: BERNARD OOSTHUIZEN
CELL 084 629 2222