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Incorrect warning of City-wide electricity shut down on Wednesday night causes undue panic

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Incorrect warning of City-wide electricity shut down on Wednesday night causes undue panic

by City of Cape Town
15 Jan 2008
City of Cape Town
City of Cape Town

Residents of Cape Town are informed that an e-mail message containing a warning of a city-wide electricity shutdown starting at 21:00 on Wednesday night is incorrect.


A staff member saw a notice advertising the shutdown of the computer system that controls the sale of pre-paid electricity in the 'old' City of Cape Town area and misinterpreted this as being a city-wide electricity shutdown.

She sent an e-mail to a small circle of colleagues to alert them. The e-mail unfortunately left the circle and was forwarded ad infinitum. When she realised her error she alerted her colleagues by e-mail, but by then the original incorrect e-mail message was being widely circulated.

The City sincerely regrets any inconvenience caused by this incident. Residents can rest assured that a planned interruption in the electricity supply of this magnitude will be officially communicated by the City by way of adverts, media releases etc.


THE CORRECT MESSAGE:

The Vending System in the former Cape Town area will temporarily be shut down for urgent maintenance work on Wednesday 16 January 2008 at 21:00 and brought back on line after the completion of the maintenance on Thursday 17 January 2008 at 07:00.

Customers will not be able to purchase pre-paid electricity during this shutdown.

Notices have been placed at all the affected vendors [e.g. shops, cafes, filling stations] advising customers of this planned shutdown. Contingency plans are in place to assist customers having to make an emergency purchase during this period.

END

MEDIA RELEASE
NO. 004/2008
15 JANUARY 2008


ISSUED BY:
COMMUNICATION DEPARTMENT
CITY OF CAPE TOWN
TEL: 021 400 3719

MEDIA QUERIES:
CHARLES COOPER
COMMUNICATION DEPARTMENT
TEL: 021 400 3719
CELL: 084 628 8618

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