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Council tenants get help from community officers

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Council tenants get help from community officers

by City of Cape Town
15 Sep 2008
City of Cape Town
City of Cape Town

Thousands of Council tenants on the Cape Flats will now be able to sort out their housing queries more easily thanks to the appointment of community officers by the City of Cape Town.

The City has appointed a company to facilitate communication with the tenants of Council flats and hostels in Langa, Nyanga, Gugulethu, Ocean View, Manenberg, Bishop Lavis, Scottsdene and Macassar.

In these eight areas, the City administers 13 290 housing units which accommodate over 60 000 occupants, and another several thousand ‘backyarders’.

As from September, First Community Management Services (FCMS) will deploy 70 community officers to pay door to door visits in order to help tenants with their rental queries and housing maintenance and safety issues.

According to Grace Blouw, Manager of Existing Housing, the success of this two-year pilot project will determine its rollout to the rest of the city.

The community officers will be conversant in the language of the areas in which they are working and will carry official identification cards.

If a tenant is at work during the day, the community officer will leave a card with contact details. Tenants will thus be able to contact them after hours with any rental queries or to report any health or safety maintenance issues.

The officers will then see to it that the City’s maintenance department handles these requests within 30 days.

The officers will also help to identify the lawful occupants of each housing unit, make sure that leases are in order and facilitate the signing of contracts.

They will ensure that tenants receive proper monthly accounts and facilitate the payment of rentals. Tenants with financial difficulties will also be advised how to reschedule their debts or apply for indigent grants or rates rebates.

If the officers spot any unlawful activities occurring in Council properties, including illegal drug and alcohol trafficking, they will report these immediately to the Metro Police.

For more information, please call the following housing offices:
Bishop Lavis (021) 934 6020,
Gugulethu (021) 637 1333,
Langa (021) 694 1720,
Macassar (021) 857 7010,
Manenberg (021) 691 1119,
Nyanga (021) 386 1214,
Ocean View (021) 783 1861 and
Scottsdene (021) 980 6266/7.


TEL: 021 400 3719


TEL: 021 400 4951/2

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